"Airlines are paying millions of pounds to NATS each and every year and should not have to see their passengers suffer avoidable delays due to UK ATC staff shortages," he said. ![]() Ryanair boss Michael O'Leary called on NATS chief executive to resign. Ryanair boss calls for NATS chief to resign But they are entitled to a full refund if they decide to abandon their journey after five hours of delays. If you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait. Typically, airlines have to provide compensation if their flights arrive three hours late - but staffing issues with air traffic control likely do not count because such issues are not their fault. ![]() If airlines are unable to organise support in a timely manner, the Civil Aviation Authority says affected consumers have the right to make their own "reasonable" arrangements - but they must keep receipts in order to be reimbursed. Accommodation for passengers stranded overnight.Refunds for the cost of two free phone calls, faxes or emails.In the event of a significant delay, airlines must give passengers: This rises to three hours for journeys up to 2,175 miles (3,500km).įor long-haul flights going any further, four hours or longer counts as a significant delay. ![]() You qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. What are passengers' rights when airlines cancel flights?Īirlines have an obligation to keep passengers comfortable in the event of a "significant delay" - with the Civil Aviation Authority setting out a clear definition of what meets this threshold.
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